Legal The important details
Clear policies.
No fine-print fog.
How our service works, how we handle information, and what you can expect from us.
Privacy Policy
Last updated: July 2026. OG Mobile Upgrade respects your privacy and is committed to handling personal information responsibly and in accordance with applicable UK data protection law.
Information we collect
We may collect information you choose to provide when contacting us, such as your name, contact details, plan preferences and information needed to help compare services. We may also collect limited technical information, such as browser type and pages visited, for security and site performance.
How we use your information
- To respond to enquiries and provide comparison support.
- To facilitate a sign-up or referral where you ask us to do so.
- To maintain, secure and improve the website and service.
- To meet legal and regulatory obligations.
Sharing and retention
Where you ask to proceed with a plan, relevant information may be shared with the chosen provider or authorised fulfilment partner. We do not sell personal information. We retain information only for as long as it is reasonably required for the purpose collected or to meet legal obligations.
Your rights
Under UK data protection law, you may have rights to access, correct, erase, restrict or object to processing of your personal data. To make a request, call 0808 303 7393.
Terms & Conditions
Our service
OG Mobile Upgrade is an independent comparison and support service. We help users understand and compare mobile, SIM-only, multi-line and related connectivity plans. We are not a mobile network operator and do not supply signal, manage monthly bills or control network accounts.
Any plan you choose is subject to the provider’s eligibility checks, availability, pricing, credit criteria and full contract terms. The final agreement is between you and the provider.
Accuracy of information
We take reasonable steps to keep information useful and current, but offers can change. Always review the provider’s final summary, pricing and terms before entering a contract.
Acceptable use
You agree not to misuse the site, attempt unauthorised access, interfere with its operation or use it for unlawful purposes.
Liability
Nothing in these terms excludes liability that cannot legally be excluded. To the extent permitted by law, we are not responsible for a provider’s network performance, billing, delivery, device, customer support or fulfilment of its contract with you.
Cookie Policy
Cookies are small files stored on your device. This site may use essential cookies or browser storage needed for site functions, security and remembering basic choices such as dismissing a notice.
Cookies we use
- Essential: required for core website behaviour and security.
- Performance: if enabled, used in aggregate to understand site usage and improve the experience.
We do not use essential storage to build advertising profiles. You can restrict cookies in your browser, although some functions may not work as expected.
Disclaimer
OG Mobile Upgrade is independent. We are not endorsed by, owned by or the official support channel of any UK mobile network.
All provider names, trademarks and logos belong to their respective owners and are used only for identification and comparison. Pricing shown or discussed is indicative until confirmed by the provider. Plan prices and terms may change in line with provider terms.
Existing customers should contact their network directly for account access, technical faults, complaints about network service or billing changes.
Cancellation Policy
Cancelling our assistance
You may stop using our comparison assistance at any time before entering an agreement with a provider. There is no fee to cancel our help.
Cancelling a plan
Once you enter a plan, cancellation rights and any cooling-off period are governed by the provider’s contract and applicable consumer law. Contact the provider directly using the details in your order confirmation. Cancellation may involve return requirements or charges set by the provider.
If you are unsure where to start, call 0808 303 7393 and we will point you to the appropriate provider channel.
Complaints & Escalation
About our comparison service
- Call us on 0808 303 7393 and explain the concern.
- We will review the relevant information and aim to provide a clear response.
- If the concern is unresolved, ask for it to be escalated for further review.
About your plan or network
Complaints concerning coverage, network service, billing, delivery, credit decisions or account management should be raised directly with the provider under its complaints process.
Delivery Policy
OG Mobile Upgrade does not warehouse or dispatch devices or SIM cards. Delivery is managed by the provider or its fulfilment partner and is subject to its stock, checks, courier arrangements and delivery terms.
- Review the confirmation message for delivery estimates and tracking.
- Contact the provider or named courier for an order-specific update.
- If you are unsure which party is responsible, call 0808 303 7393 and we will help identify the right channel.
Returns & Refunds
We do not charge customers for using our comparison service, so there is ordinarily no service fee to refund.
Plans and devices
Returns, exchanges and refunds for a plan, SIM, device or accessory are administered by the provider or seller under its contract, returns policy and applicable consumer law.
- Contact the provider within its stated return window.
- Follow its return authorisation and packaging instructions.
- Keep proof of return and any tracking information.
- Refund timing and deductions are determined by the provider’s terms.
For guidance on finding the provider’s returns route, call 0808 303 7393.